ZENBOX PRO Terms and Conditions

These Regulations define the terms of purchase, installation, warranty, returns and liability rules for the device. ZENBOX PRO, available for purchase via the website stagging.zen-box.pro. The Regulations have been prepared in Polish, in a formal form, taking into account the applicable provisions of law, in particular the provisions protecting consumer rights. Please read the Regulations carefully before purchasing the ZENBOX PRO device.

1. Purchase and installation conditions

• Purchase of device: ZENBOX PRO is purchased via the website stagging.zen-box.pro, which is equivalent to concluding a sales agreement between the Buyer and the Seller (operator of the Zen-Box online store). After placing the order and making the payment, the Seller confirms acceptance of the order for execution. The Seller delivers the device to the indicated address or makes it available for installation in accordance with the selected assembly option.
• Ways to install the device: The buyer has two options to choose from when installing the ZENBOX PRO device:
  a) Self-installation – The Buyer may install the device on their own. The Seller provides detailed assembly and operating instructions with the device. The Buyer is obliged to carry out the assembly strictly in accordance with the instructions. The Seller is not responsible for any damage to the device or vehicle resulting from incorrect self-installation.
  b) Installation by a certified installer – The Buyer may use the services of a certified network of installers cooperating with the Seller. Depending on the Buyer's location, the installation service will be performed by one of the three indicated partner companies (e.g. company X, Y or Z). Detailed information about the assigned installer and contact details will be provided to the Buyer after placing the order. Installation Service Agreement is concluded directly between the Buyer and the selected installation company - this means that the party responsible for the execution of the installation and its possible defects is this company. The Seller only acts as an intermediary in contacting the Buyer with a certified installer and is not responsible for the course or result of the installation service provided by an external partner.
• Device collection and start-up: After delivery of the device (and possible installation by the installer), the Buyer should check whether the product is complete and undamaged. In the event of damage caused during transport or missing parts in the set, the Buyer should immediately contact the Seller. The ZENBOX PRO device should be used only in vehicles and in a manner consistent with the operating instructions. Any attempts to modify the device yourself are prohibited and may result in loss of warranty rights and liability for damages.

2. Warranty terms

• Warranty period: ZENBOX PRO is covered by a warranty for a period of 24 months (2 years) from the date of issue of the device to the Buyer (i.e. from the date of receipt of the shipment with the device or the date of installation of the device - depending on which event occurs first). It is possible to extend the warranty period by an additional period (e.g. by 1, 2 or 3 years) on terms agreed individually with the Seller - in such a case the terms of the extended warranty will be specified in a separate document or annex.
• Scope of warranty: The warranty covers manufacturing defects of the device and failures resulting from causes inherent in the ZENBOX PRO device, revealed during proper use. During the warranty period, the Seller (or an entity authorized by him, e.g. the device manufacturer) undertakes to repair or replace the device free of charge with a defect-free one, if these defects are reported in accordance with the complaint procedure. The warranty is valid in the territory of the Republic of Poland. Any warranty repairs will be carried out as soon as possible, but no longer than 14 business days from the date of delivery of the defective equipment to the service point (this period may be extended in justified cases, about which the Buyer will be informed).
• Warranty exclusions: The warranty does not cover damage or defects to the device resulting from circumstances other than defects inherent in the sold product. In particular, the warranty does not cover defects resulting from:
  • Improper installation device (including installation contrary to the operating instructions or carried out by uncertified personnel).
  • Improper use or use of the device for purposes other than those for which it was intended (e.g. use in a manner not intended by the manufacturer, in vehicles not covered by the compatibility list, or interference with the device).
  • Do-it-yourself modifications or repairs made by unauthorized persons. Opening the device housing, modifying the vehicle's electrical system beyond the assembly instructions or other interference will result in loss of warranty.
  • Mechanical or external damage factors beyond the Seller's control (such as liquid flooding, fire, road accident, voltage surges in the vehicle's installation, force majeure, etc.).
  • Natural wear and tear components that wear out during normal use of the device.
  If any of the above circumstances excluding warranty liability occur, the Seller has the right to refuse free repair or replacement of the device. Warranty rights do not exclude, limit or suspend the Buyer's rights resulting from the provisions on warranty for defects in the sold item (if they apply).
• Complaints procedure: In the event of a defect covered by the warranty, the Buyer should immediately (no later than within 14 days of noticing it) submit a complaint to the Seller. The complaint should be submitted in writing or electronically (e-mail) to the Seller's contact details indicated in these Regulations, describing the identified defect and the circumstances of its occurrence. The Seller may ask for the device to be delivered to a designated service or point for the purpose of verifying the defect. The costs associated with sending the device for warranty repair are borne by the Seller if the complaint is deemed justified (i.e. the defect is covered by the warranty). If the complaint is accepted, the Seller will repair the device or replace it with a new one and send it back to the Buyer at its own expense. If the complaint is rejected (e.g. it is determined that the damage is not covered by the warranty), the Seller will inform the Buyer about this, justifying the refusal, and if necessary, will send the device back at the Buyer's expense or, with their consent, may carry out a paid repair on separate terms.

3. Returns Policy

• Right of withdrawal (return of device): The Buyer who is a consumer has the right to withdraw from the ZENBOX PRO sales contract concluded at a distance, without giving any reason, within 14 days from the date of receipt of the device. The Seller voluntarily extends this right by offering the "Satisfaction Guaranteed or Your Money Back" program, under which the Buyer may withdraw from the contract within 30 days from the date of installation of the device (and if the device was not installed by a network of installers - from the date of delivery of the device). The extended 30-day return period is possible provided that all the requirements described below are met. The right to return does not apply to a Buyer who is not a consumer within the meaning of the law, unless the parties agree otherwise.
• Return acceptance conditions: The returned device must be in an unaltered condition, i.e. it cannot show any signs of use that go beyond the normal scope of product testing. The buyer should return the device in original packaging, with a complete set of received accessories, cables, instructions and proof of purchase (receipt or invoice). It is permissible to carefully unpack and install the device in the vehicle in order to check its operation, however, in the event of withdrawal from the contract, the Buyer is obliged to restore the device to its original condition and properly secure it for the duration of return transport. If the device was installed by a certified installer, the Buyer should allow the device to be dismantled before returning (it is recommended to do this at an authorized assembly point). Damage to the device or vehicle resulting from dismantling by unauthorized persons is the Buyer's responsibility. The Seller reserves the right to refuse to accept the return or reduce the amount of the refund if it finds that the device was damaged due to the Buyer's fault or is incomplete.
• Withdrawal procedure: In order to exercise the right of return, the Buyer should submit an unequivocal declaration of withdrawal from the contract to the Seller before the expiry of the applicable period (14 or 30 days, depending on the case). This declaration may be sent in writing to the Seller's registered office address or electronically to the e-mail address provided for contact. The Seller will immediately confirm receipt of the declaration of withdrawal (if sent by e-mail - by sending a return message). Then the Buyer is obliged to return the device to the Seller - it should be sent to the warehouse or office address indicated by the Seller. The cost of returning the goods as part of the withdrawal from the contract (return), the Buyer generally bears the cost, unless separate regulations provide otherwise or the Seller agrees to cover this cost. It is recommended to insure the return shipment in case of loss or damage in transit.
• Refund of payment: In the event of an effective withdrawal from the contract, the contract is considered not to have been concluded and the parties return the received benefits to each other. The Seller will refund the price paid for the device (and the costs of delivery to the Buyer, if any) within a period not longer than 14 days from the date of receipt of the declaration of withdrawal from the contract. The Seller may withhold the refund until the device is received back or the Buyer provides proof of sending it back, depending on which event occurs first. The refund will be made using the same method of payment that the Buyer used in the original transaction, unless the Buyer expressly agrees to a different form of refund. In the event that the payment for the device was settled directly between the Buyer and a certified installer (e.g. as part of the assembly service), the details of the settlement of the refund for the installation service may need to be agreed with the installation company in accordance with the terms of a separate service agreement.

4. Liability for faults and functional limitations

• Device characteristics: ZENBOX PRO is an electronic device that integrates with the vehicle's electronic system in order to permanent deactivation of the Start-Stop system and the RSA system (Road Sign Assist) in selected car models. Installing the device intentionally and permanently disables the indicated vehicle functions, which is the intended effect of its operation. The Buyer acknowledges that installing the device changes the vehicle's factory settings in terms of the Start-Stop and/or RSA system operation. ZENBOX PRO should only be used in vehicles listed in the product specification as supported models.
• Compatibility limitations: Although ZENBOX PRO is designed to be compatible with a wide range of vehicle makes and models, there may be cases where the functionality of the device is limited. For some car models or their specific equipment versions, the Start-Stop or RSA system may not be completely disabled, or the vehicle may display incorrect messages or other unforeseen side effects of the device's operation. Such situations may result from individual differences in the vehicle's on-board software, design changes made by the car manufacturer or other factors beyond the Seller's control. The Seller makes every effort to provide an up-to-date list of compatible vehicles and known functional limitations on the product page. It is recommended that the Buyer make sure (e.g. by consulting the Seller) that their vehicle is among the models supported by ZENBOX PRO before purchasing.
• No liability for incompatibility: The Seller shall not be liable for any incompatibility of the ZENBOX PRO device with a specific vehicle of the Buyer or for incomplete operation of the device functions in a given vehicle, unless the cause of such incompatibility or limitations results from a defect of the device itself. In other words, if the device as such is functional, but does not fully implement its assumptions due to the features of a given vehicle model, this shall not constitute a basis for claims against the Seller, apart from the Buyer's possible exercise of the right to return within the prescribed period (in accordance with point 3 above). The Seller's liability in the event of finding physical defects of the device is limited to the obligations provided for under the granted guarantee (point 2 above) and the provisions on warranty, if applicable.
• Defects and damages caused during use: The seller is not liable for any damage to the vehicle or for any bodily injury to third parties resulting from the use of the vehicle. improper use ZENBOX PRO devices. In particular, any liability of the Seller is excluded if the Buyer: (a) used the device contrary to the instructions or its intended use, (b) ignored warnings or recommendations regarding installation and use, (c) made unauthorized modifications to the vehicle installation or the device itself. The Seller is also not responsible for indirect effects deactivation of Start-Stop or RSA systems, such as changes in fuel consumption, exhaust emissions, operation of other driving assistance systems or possible breach of the vehicle manufacturer's warranty. The Buyer acknowledges that any consequences resulting from the intentional deactivation of the vehicle's safety or efficiency systems (Start-Stop, RSA, etc.) using the ZENBOX PRO device are the responsibility of the Buyer as a conscious user of this device. Nothing in these Regulations limits the Seller's liability to the extent that such liability cannot be excluded or limited under applicable law (e.g. in the event of damage caused intentionally by the Seller).

5. Final provisions

• Changes to the Regulations: The Seller reserves the right to make changes to these Regulations for important reasons, such as changes in legal regulations, expansion or change of the product offer, changes in payment or delivery methods, or the need to clarify the provisions of the Regulations. Buyers will be informed of any planned changes to the Regulations by means of an announcement placed on the Seller's website (stagging.zen-box.pro) or by e-mail (in the case of having a customer account or newsletter subscription) at least 14 days in advance before the date of entry into force of the changes. Orders placed before the date of entry into force of the new wording of the Regulations will be fulfilled on the previous terms, unless the provisions of the amended Regulations are more favorable for the Buyer (then they may also apply to previously placed orders with the Buyer's consent).
• Applicable legal provisions: In matters not regulated by these Regulations, the relevant provisions shall apply. provisions of Polish law, in particular the Act of 23 April 1964 - the Civil Code (Journal of Laws 1964 No. 16 item 93, as amended) and - in relation to Buyers who are consumers - the Act of 30 May 2014 on consumer rights (Journal of Laws 2014 item 827, as amended). The provisions of the Regulations are not intended to exclude or limit any consumer rights granted to them under mandatory provisions of law - in the event of a potential conflict of the provisions of the Regulations with these provisions, the provisions of law shall prevail.
• Dispute resolution: Any disputes between the Seller and the Buyer arising from the ZENBOX PRO device sales agreement or from these Regulations will be resolved amicably in the first instance. The Buyer may use out-of-court methods of handling complaints and pursuing claims (e.g. mediation, arbitration at the Trade Inspection, the ODR platform available at http://ec.europa.eu/consumers/odr). If an amicable settlement of the dispute is not possible, the court with local and material jurisdiction in accordance with the provisions of law will be competent to resolve it.
• Contact details and customer support: In case of questions regarding the operation of the product, complaints, the wish to exercise the right of return or other issues related to the purchase and use of ZENBOX PRO, the Buyer may contact the Seller through the following channels:
  • Email address: [email protected]Telephone hotline: +48 732 080 889 (open weekdays 9:00–17:00)Correspondence address: ul. Międzyleska 4, 50-514 Wroclaw, Poland.
  The Seller makes every effort to ensure that communication with customers runs smoothly and that reports are considered in the shortest possible time. Technical and substantive support for ZENBOX PRO users is available at the above contact details.
• Entry into force of the Regulations: These Regulations enter into force on the day of publication on the website stagging.zen-box.pro and apply to all orders placed from that day. The Regulations constitute an integral part of the sales agreement concluded by the Seller with the Buyer. By placing an order, the Buyer confirms that he has read the Regulations and accepts their provisions.