Terms and conditions ZENBOX PRO

These Terms and Conditions set out the terms and conditions of purchase, installation, warranty, returns and liability for the device ZENBOX PROavailable for purchase via the website stagging.zen-box.pro. The Terms and Conditions have been drawn up in the Polish language, in a formal form, taking into account the applicable legal provisions, in particular the provisions protecting consumer rights. Please read the Terms and Conditions carefully before purchasing the ZENBOX PRO device.

1. purchase and installation conditions

• Purchase of the device: The purchase of ZENBOX PRO takes place via the website stagging.zen-box.pro, which is tantamount to the conclusion of a sales contract between the Buyer and the Seller (operator of the Zen-Box online shop). Once the order has been placed and payment made, the Seller confirms acceptance of the order for processing. The Seller delivers the device to the indicated address or makes it available for installation according to the chosen installation option.
• Methods of installing the device: The buyer has a choice of two installation options for the ZENBOX PRO:
  a) Stand-alone installation - The buyer can install the appliance himself. The seller will provide detailed installation and operating instructions with the appliance. The buyer is obliged to carry out the installation strictly in accordance with the instructions. The seller will not be held liable for any damage to the device or the vehicle resulting from incorrect self-installation.
  (b) Installation by a certified installer - The Buyer can use the services of a certified network of installers cooperating with the Seller. Depending on the Buyer's location, the installation service will be carried out by one of the three designated partner companies (e.g. company X, Y or Z). Exact information about the assigned installer and contact details will be communicated to the Buyer after the order has been placed. Installation service contract is concluded directly between the buyer and the selected installation company - this means that the company is responsible for the installation and any possible defects. The seller only acts as an intermediary in putting the buyer in contact with the certified installer and is not responsible for the course and result of the installation service provided by the external partner.
• Equipment acceptance and commissioning: Upon delivery (and possible installation by an installer), the Buyer should check that the product is complete and undamaged. In case of finding any transport damage or shortages in the kit, the Buyer should immediately contact the Seller. The ZENBOX PRO should be used only in vehicles and in a manner compliant with the operating manual. Any attempts of modifying the device by oneself are forbidden and may result in loss of warranty rights and liability for damage.

2 Warranty conditions

• Guarantee period: The ZENBOX PRO is covered by a guarantee for the period of 24 months (2 years) from the date of delivery of the device to the Buyer (i.e. from the date of acceptance of the shipment with the device or the date of installation of the device - depending on which event occurs first). It is possible to extend the warranty period by an additional period (e.g. by 1, 2 or 3 years) as individually agreed with the Seller - in such a case the terms of the extended warranty will be specified in a separate document or annex.
• Warranty coverage: The guarantee covers manufacturing defects of the device and failures caused by reasons inherent in the ZENBOX PRO device, revealed during its proper use. During the warranty period the Seller (or an entity authorised by him, e.g. the manufacturer of the device) undertakes to repair or replace the device free of charge if the defects are reported in accordance with the complaint procedure. The warranty is valid in the territory of the Republic of Poland. Warranty repairs, if any, will be carried out as soon as possible, but no longer than 14 working days from the date of delivery of the faulty equipment to the service point (this period may be extended in justified cases, of which the Buyer will be informed).
• Warranty exclusions: The warranty does not cover damage to or defects in the equipment resulting from circumstances other than defects inherent in the product sold. In particular, faults arising as a result of:
  • Incorrect installation the appliance (including installation contrary to the instructions for use or carried out by uncertified personnel).
  • Improper use or misuse of the device (e.g. use in a manner not intended by the manufacturer, in vehicles not included in the compatibility list, or tampering with the device).
  • Independent modifications or repairs performed by unauthorised persons. Opening the housing of the unit, alterations to the vehicle's electrical system beyond the installation instructions or other interventions will void the warranty.
  • Mechanical or external damage factors beyond the Seller's control (such as flooding, fire, road traffic accident, surges in the vehicle installation, force majeure, etc.).
  • Natural wear and tear components that wear out in the course of normal use.
  If any of the above circumstances excluding warranty liability occurs, the Seller has the right to refuse to repair or replace the device free of charge. The rights under the guarantee do not exclude, limit or suspend the Buyer's rights under the warranty regulations for defects of the sold thing (if applicable).
• Complaint procedure: In the case of a defect covered by the guarantee, the Buyer should immediately (no later than within 14 days from noticing the defect) submit a complaint to the Seller. The complaint should be submitted in writing or electronically (e-mail) to the Seller's contact details indicated herein, describing the defect found and the circumstances of its occurrence. The Seller may ask to deliver the device to the indicated service or point in order to verify the defect. The cost of sending the device back for warranty repair shall be borne by the Seller if the complaint is recognised as valid (i.e. the defect is covered by the warranty). If the complaint is accepted, the Seller will repair the device or replace it with a new one and send it back to the Buyer at his own expense. If the complaint is rejected (e.g. it is determined that the defect is not covered by the guarantee), the Seller will inform the Buyer about it, justifying the refusal, and if necessary will send the device at the Buyer's expense or, with the Buyer's consent, may carry out a chargeable repair under separate conditions.

3 Returns policy

• Right of withdrawal (return of the device): A buyer who is a consumer has the right to withdraw from a ZENBOX PRO sales contract concluded at a distance, without giving any reason, within a period of 14 days from the date of receipt of the device. The seller voluntarily extends this right by offering a "Satisfaction Guaranteed or Money Back" programme, under which the buyer can withdraw from the contract within a period of up to 30 days from the date of installation of the appliance (or, if the appliance has not been installed by a network of installers, from the date of delivery of the appliance). The extended 30-day return period may be exercised provided that all the requirements described below are met. The right of return does not apply to a Buyer who is not a consumer as defined by law, unless the parties agree otherwise.
• Conditions for accepting the return: The returned device must be in unaltered condition, i.e. it must not bear any signs of use beyond the normal range of product testing. The buyer should return the device in original packagingwith all received accessories, cables, instructions and proof of purchase (receipt or invoice). It is permissible to carefully unpack and install the appliance in the vehicle in order to check its operation, however, in the event of withdrawal from the contract, the Buyer is obliged to restore the appliance to its original state and to adequately protect it for the return transport. If the appliance has been installed by a certified installer, the Buyer should allow the appliance to be dismantled before returning it (it is recommended that this is done at an authorised installation site). Damage to the unit or the vehicle caused by unauthorised disassembly will be charged to the purchaser. The seller reserves the right to refuse to accept a return or to reduce the amount to be returned if it finds that the device has been damaged through the fault of the buyer or is incomplete.
• Withdrawal procedure: In order to exercise the right of return, the Buyer should make an unequivocal declaration of withdrawal to the Seller before the expiry of the applicable period (14 or 30 days, as the case may be). This declaration may be sent in writing to the Seller's registered office address or electronically to the e-mail address indicated for contact. The Seller shall immediately acknowledge receipt of the declaration of withdrawal (if sent by e-mail - by sending a return message). The Buyer is then obliged to return the device to the Seller - it should be sent back to the warehouse or office address indicated by the Seller. Cost of returning the goods in the context of withdrawal from the contract (return) shall in principle be borne by the Buyer, unless separate provisions provide otherwise or the Seller agrees to cover this cost. It is recommended to insure the return shipment in case of loss or damage in transit.
• Return of payment: In the event of an effective withdrawal from the contract, the contract shall be deemed not to have been concluded and the parties shall return the services received to each other. The Seller shall refund the price paid for the device (and the costs of delivery to the Buyer, if any) within a maximum of 14 days from the date of receipt of the withdrawal declaration. The Seller may withhold reimbursement until it has received the device back or the Buyer has provided proof of return, whichever event occurs first. The payment will be refunded using the same method of payment used by the Buyer in the original transaction, unless the Buyer expressly agrees to another form of refund. Where payment for an appliance has been settled directly between the Buyer and a certified installer (e.g. as part of an installation service), details of the settlement of the refund for the installation service may need to be agreed with the installation company concerned in accordance with the terms of a separate service contract.

4. Liability for defects and functional limitations

• Device characteristics: ZENBOX PRO is an electronic device that integrates with the vehicle's electronic system in order to permanent deactivation of the Start-Stop system and the RSA system (Road Sign Assist) on selected car models. The installation of the device intentionally and permanently disables the indicated vehicle functions, which is the intended effect of the device. The purchaser acknowledges that the installation of the device changes the factory settings of the vehicle with regard to the operation of the Start-Stop system and/or RSA. The ZENBOX PRO should only be used on vehicles listed in the product specification as supported models.
• Compatibility limitations: Although the ZENBOX PRO is designed to be compatible with a wide range of vehicle makes and models, there may be cases where the functionality of the device will be limited. For certain car models or their specific equipment versions, the Start-Stop or RSA system may not be completely deactivated, or the vehicle may experience erroneous messages or other unforeseen side effects of the device. Such situations may be due to individual differences in the vehicle's on-board software, design changes made by the car manufacturer or other factors beyond the Seller's control. The Seller endeavours to make an up-to-date list of compatible vehicles and known functional limitations available on the product page. It is recommended that the Buyer makes sure (e.g. by consulting the Seller) that his/her vehicle is among the models supported by ZENBOX PRO before purchasing.
• No liability for incompatibility: The Seller will not be liable for any incompatibility of the ZENBOX PRO device with a particular vehicle of the Buyer or for incomplete functioning of the device's functions in a particular vehicle, unless the reason for such incompatibility or limitations is a defect in the device itself. In other words, if the device as such is functional, but does not fully perform its functions due to the characteristics of a particular vehicle model, this does not constitute a basis for a claim against the Seller, apart from a possible exercise of the Buyer's right to return it within the stipulated period (according to point 3 above). The Seller's liability in the event of physical defects of the equipment shall be limited to the obligations provided for under the guarantee granted (section 2 above) and the warranty provisions, if applicable.
• Defects and damage caused during use: The seller shall not be liable for damage to the vehicle or injury to third parties resulting from misuse ZENBOX PRO device. In particular, any liability of the Seller is excluded if the Buyer: (a) used the device contrary to the instructions or its intended use, (b) ignored warnings or recommendations regarding installation and use, (c) made unauthorised modifications to the vehicle installation or the device itself. The Seller shall also not be liable for indirect effects disabling the Start-Stop or RSA systems, such as changes in fuel consumption, exhaust emissions, operation of other driving assistance systems or possible breach of the vehicle manufacturer's warranty. The Buyer acknowledges that any consequences resulting from the deliberate disabling of the vehicle's safety or efficiency systems (Start-Stop, RSA, etc.) using the ZENBOX PRO device shall be borne by the Buyer as an informed user of the device. Nothing in these Terms and Conditions limits the Seller's liability to the extent that such liability cannot be excluded or limited under applicable law (e.g. in the case of damage caused intentionally by the Seller).

5 Final provisions

• Amendments to the Rules of Procedure: The Seller reserves the right to make changes to these Terms and Conditions for important reasons, such as changes to the law, expansion or change of the product offer, changes to the payment or delivery methods, or the need to clarify the provisions of the Terms and Conditions. Purchasers will be informed of any planned change to the Terms and Conditions by a notice posted on the Seller's website (stagging.zen-box.pro) or by email (if they have a customer account or newsletter subscription) at least 14 days in advance of the effective date of the changes. Orders placed before the effective date of the new wording of the Terms and Conditions will be fulfilled on the previous terms and conditions, unless the provisions of the amended Terms and Conditions are more favourable to the Buyer (in which case they may also apply to previously placed orders with the consent of the Buyer).
• Applicable legislation: Matters not covered by these Rules of Procedure shall be governed by the applicable provisions of Polish law, in particular the Act of 23 April 1964 Civil Code (Journal of Laws 1964 no. 16 item 93 as amended) and - with regard to Buyers who are consumers - the Act of 30 May 2014 on consumer rights (Journal of Laws 2014 item 827 as amended). The provisions of the Terms and Conditions are not intended to exclude or limit any of the consumer's rights under mandatory provisions of law - in the event of a possible conflict between the provisions of the Terms and Conditions and such provisions, the provisions of law shall prevail.
• Dispute resolution: Any possible disputes between the Seller and the Buyer resulting from the contract of sale of the ZENBOX PRO device or from these Terms and Conditions will be first resolved amicably. The Buyer may use out-of-court ways of dealing with complaints and claims (e.g. mediation, conciliatory court at the Trade Inspection, ODR platform available at http://ec.europa.eu/consumers/odr). If an amicable resolution of a dispute is not possible, the competent court of local and material jurisdiction in accordance with the provisions of law shall have jurisdiction to resolve the dispute.
• Contact details and customer support: In the event of questions regarding the operation of the product, complaints, the wish to exercise the right of return or other issues related to the purchase and use of ZENBOX PRO, the Buyer may contact the Seller through the following channels:
  • Email address: [email protected]Telephone helpline: +48 732 080 889 (open weekdays from 9:00 a.m. to 5:00 p.m.)Address for correspondence: 4 Międzyleska Street, 50-514 Wrocław, Poland.
  The vendor makes every effort to ensure that communication with customers is efficient and that requests are dealt with in the shortest possible time. Technical and content support for ZENBOX PRO users is available at the contact details above.
• Entry into force of the Rules of Procedure: These Terms and Conditions enter into force on the date of publication on the website stagging.zen-box.pro and apply to all orders placed from that date. The Regulations are an integral part of the sales agreement concluded by the Seller with the Buyer. By placing an order, the Buyer confirms that he/she has familiarised himself/herself with the content of the Terms and Conditions and accepts its provisions.